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Refund Policy


Returns (Australia Only)

Mirmat comes with a 30 day money back guarantee, and we will provide a full refund of the purchase price of the mat. The product must be in the same condition as when it arrived at the original destination. The 30 days money back guarantee applies to all regular priced orders through miramat.com.au. Clearance items are not covered by the 30 days money back guarantee.

Return shipping costs are the responsibility of the customer. Please email info@miramat.com.au for approval and instructions, before returning an item.

 

Shipment damages

In the unlikely event that a product has been damaged during shipping, please email us as soon as possible, and no later than 30 days, so that we can make a claim with the courier and provide the earliest rectification possible. Any use of damaged or defect product may result in damage claim or warranty becoming void, so please contact us on info@miramat.com.au if your product is damaged or comes with defects from manufacture.

 

Should you have any questions related to returns, claims, shipping or our products, please feel free to contact us at info@miramat.com.au. We will be happy to answer any questions you may have. Please also check out our FAQ-page.